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StartShop.ai · A2A · COMMERCE
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Comparison

StartShop vs Gorgias: which fits your store?

Gorgias and StartShop both put AI into conversations with shoppers, but they start from different jobs. Gorgias describes itself as a helpdesk plus an AI Agent: one inbox for email, chat, SMS, voice and social, with AI that resolves support questions and a Shopping Assistant for pre-sales. StartShop is an agentic commerce platform: it connects to your Shopify or WooCommerce store (or StartShop Native) and gives shoppers a chat, voice and video shopping concierge, while exposing your catalog, quotes and checkout to AI agents through A2A, MCP and Google UCP. If your main problem is support volume, look at Gorgias. If you want a shopping concierge and an agent-ready storefront, look at StartShop. Some stores may use both.

Last updated: 2026-10-15

At a glance

StartShopGorgias
What it isAgentic commerce platform: shopping concierge for people + commerce endpoints for AI agents"Helpdesk + AI Agent" for ecommerce customer experience (gorgias.com/pricing)
Main jobHelp shoppers find, get quotes and check out in a conversation; make the store discoverable and checkout-ready for AI agentsUnified support inbox; AI Agent resolves support questions and automates actions like returns and order tracking (gorgias.com/pricing FAQ)
Shopper channelsChat, voice and video (AI Avatar) conciergeEmail, live chat, SMS, voice, social, contact form, TikTok Shop (gorgias.com/pricing)
Pre-sales / shopping helpConversational shopping concierge with product recommendationsAI Shopping Assistant: "Recommend products and guide shoppers in real time" (Shopify App Store listing)
AI-agent commerce (A2A, MCP, Google UCP checkout)Yes — A2A, MCP and Google UCP checkout endpoints; scoped API keys, rate limits, audit log, one-click revokeNot stated on the pages checked
Store platformsShopify, WooCommerce, StartShop NativeShopify, BigCommerce, Magento, WooCommerce (gorgias.com/pricing)
Virtual try-on / in-room previewVirtual Try-On (Google's generative try-on model) for fashion; in-room product previewNot stated on the pages checked
Pricing modelPlans: Free $0, Growth $99, Pro $499, Enterprise custom (see /#pricing)Helpdesk plans priced by monthly ticket volume, from $10/month (Starter, 50 tickets); AI Agent billed per automated interaction ($0.90 annual / $1.00 monthly contract); Enterprise custom (gorgias.com/pricing; Shopify App Store listing)
Free plan / trialFree plan ($0)7-day free trial, no payment info needed to start (gorgias.com/pricing FAQ)

When to choose Gorgias

  • Your biggest cost is support tickets and you want one inbox across email, chat, SMS, voice and social.
  • You want AI to resolve support questions and automate post-purchase actions such as returns and order tracking.
  • You run on Shopify, BigCommerce, Magento or WooCommerce and want a helpdesk built for ecommerce.

When to choose StartShop

  • You want a shopping concierge that helps buyers find products, get quotes and check out inside a chat, voice or video conversation.
  • You want AI agents (ChatGPT-class assistants and A2A clients) to discover, quote and check out from your store through A2A, MCP and Google UCP.
  • You sell on Shopify or WooCommerce, or want to start a store from scratch with StartShop Native.
  • You sell fashion or furniture and want Virtual Try-On or in-room product preview in the conversation.
See plansRead: How to optimize your Shopify store for ChatGPT, Perplexity and Claude

Frequently asked questions

Is StartShop a Gorgias alternative?

Only partly. Gorgias is a helpdesk with an AI Agent for support. StartShop is a shopping concierge plus endpoints that let AI agents shop your store. If you need a support inbox, StartShop does not replace it; if you need agent-ready checkout, that is StartShop's focus.

Can I use StartShop and Gorgias together?

They cover different jobs (support vs. shopping and agent commerce), so some stores may run both. Check with each vendor for any direct integration; none is listed on the pages we checked.

Which one lets AI agents like ChatGPT buy from my store?

StartShop exposes A2A, MCP and Google UCP checkout endpoints for AI agents. The Gorgias pages we checked describe AI for support and shopping assistance, not agent-to-agent checkout endpoints.

How is pricing different?

StartShop has plans: Free $0, Growth $99, Pro $499 and Enterprise custom. Gorgias prices its helpdesk by monthly ticket volume (from $10/month) and bills its AI Agent per automated interaction, as listed on gorgias.com/pricing on 2026-10-15.

See StartShop on your own catalog.

Sources (checked 2026-10-15)